In situations where you're unable to complete a delivery, it's best to notify the customer support team promptly. They will assist you in finding a suitable solution, such as reassigning the order to another available rider.
If you encounter any issues with an order, such as missing items, damaged goods, or incorrect addresses, you can contact NOW's support team in the app. They will guide you on the appropriate steps to resolve the problem.
As a rider, you have the flexibility to choose your working hours. NOW offers a scheduling feature where you can set your availability in advance or sign up for available shifts.
NOW compensation for riders typically includes an hourly rate or a base fee for each delivery, additional incentives for peak hours or busy areas, and tips from customers. The marketplace logistics manager will provide detailed information about the payment structure and frequency.
To become a rider, you usually need to sign up on the platform's website or app. There may be specific requirements like having a valid driver's license, a reliable mode of transportation, and passing a background check.