Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

What happens if I cannot deliver an order?

In situations where you're unable to complete a delivery, it's best to notify the customer support team promptly. They will assist you in finding a suitable solution, such as reassigning the order to another available rider.

What happens if I have an issue with an order?

If you encounter any issues with an order, such as missing items, damaged goods, or incorrect addresses, you can contact NOW's support team in the app. They will guide you on the appropriate steps to resolve the problem.

How do I schedule my working hours as a rider?

As a rider, you have the flexibility to choose your working hours. NOW offers a scheduling feature where you can set your availability in advance or sign up for available shifts.

How am I compensated as a rider?

NOW compensation for riders typically includes an hourly rate or a base fee for each delivery, additional incentives for peak hours or busy areas, and tips from customers. The marketplace logistics manager will provide detailed information about the payment structure and frequency.

How can I become a rider for the marketplace?

To become a rider, you usually need to sign up on the platform's website or app. There may be specific requirements like having a valid driver's license, a reliable mode of transportation, and passing a background check.

Is there a cost to join the NOW marketplace?

No. NOW is free to join. We get paid a fee per transaction only that is paid by the suppliers. No commissions as other platforms do.

Are purchases/services guaranteed?

Yes, NOW requires it providers to follow a client centric, full satisfaction approach always that the client requests are reasonable and flexible to find appropriate, mutually satisfactory solutions.

Are suppliers in the NOW marketplace validated?

Yes, Our providers have an average of 10 years of experience in their respective fields. We review social media carefully to ensure that proper business management and customer service is provided by all marketplace participants.

Why should I join the NOW marketplace?

There are many good reasons to join including...

Larger product/service selection
Exclusive offers
Group purchasing
Convenience of receiving your purchases delivered quickly
Guaranteed satisfaction
Easy-to-use, powerful technology
Excellent customer service

How can I handle customer inquiries, returns, and disputes?

Effective customer service is crucial for seller success. Here are some guidelines:

Respond promptly and professionally to customer inquiries or concerns.
Communicate your return policy and process for handling returns or exchanges.
Provide a fair and transparent resolution process for disputes, such as mediation or escalation options offered by the marketplace.
Maintain open lines of communication with buyers and address any issues promptly to maintain positive relationships.
Remember that the specific answers may vary depending on the marketplace and its policies, so it's always important to consult the platform's documentation or contact customer
support for accurate and up-to-date information.

What are the shipping and delivery options available on the marketplace?

NOW offers multiple shipping and delivery options to sellers including local delivery, integration with various shipping carriers, such as USPS, FedEx, or UPS, MRW and other national carriers. In some locations we also provide their own shipping services or fulfillment centers. Please review the platform's shipping policies and explore the available options to determine the best approach for your business. Consider factors such as shipping costs, delivery speed, tracking, and insurance.

How can I optimize my listings to attract buyers and increase sales?

Optimizing your listings can greatly impact your sales. Here are some tips:

Write clear and compelling product descriptions that highlight the key features, benefits, and specifications.
Use high-quality images that accurately represent your products.
Include relevant keywords and tags in your listing to improve search visibility.
Provide detailed information about shipping options, return policies, and customer support.
Encourage customer reviews and ratings to build trust and credibility.
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What are the fees and charges associated with selling on the marketplace?

The fees and charges can vary depending on the marketplace location by country. It's important to review the platform's fee structure, which is available on our website or in out seller documentation. NOW does not include any commission fees (a percentage of each sale) We do have listing fees and transaction fees, and additional charges for premium features or services or promotions. Make sure to factor in these costs when setting your prices. Our standard rates are $60/month and include the first 30 transactions. Additional transactions carry a flat-rate of $2 per transaction.

How do I create an account and start selling on the marketplace?

To create an account, visit the marketplace's website and download the free app and "Create an Account" option. Follow the registration process, which typically involves providing your contact information, verifying your identity, and agreeing to the platform's terms and conditions. Once your account is set up, you can start listing your products or services for sale. Add an answer to this item.