Effective customer service is crucial for seller success. Here are some guidelines:
  • Respond promptly and professionally to customer inquiries or concerns.
  • Communicate your return policy and process for handling returns or exchanges.
  • Provide a fair and transparent resolution process for disputes, such as mediation or escalation options offered by the marketplace.
  • Maintain open lines of communication with buyers and address any issues promptly to maintain positive relationships.
  • Remember that the specific answers may vary depending on the marketplace and its policies, so it's always important to consult the platform's documentation or contact customer
  • support for accurate and up-to-date information.
NOW offers multiple shipping and delivery options to sellers including local delivery, integration with various shipping carriers, such as USPS, FedEx, or UPS, MRW and other national carriers. In some locations we also provide their own shipping services or fulfillment centers. Please review the platform's shipping policies and explore the available options to determine the best approach for your business. Consider factors such as shipping costs, delivery speed, tracking, and insurance.
Optimizing your listings can greatly impact your sales. Here are some tips:
  • Write clear and compelling product descriptions that highlight the key features, benefits, and specifications.
  • Use high-quality images that accurately represent your products.
  • Include relevant keywords and tags in your listing to improve search visibility.
  • Provide detailed information about shipping options, return policies, and customer support.
  • Encourage customer reviews and ratings to build trust and credibility.
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The fees and charges can vary depending on the marketplace location by country. It's important to review the platform's fee structure, which is available on our website or in out seller documentation. NOW does not include any commission fees (a percentage of each sale) We do have listing fees and transaction fees, and additional charges for premium features or services or promotions. Make sure to factor in these costs when setting your prices. Our standard rates are $60/month and include the first 30 transactions. Additional transactions carry a flat-rate of $2 per transaction.
To create an account, visit the marketplace's website and download the free app and "Create an Account" option. Follow the registration process, which typically involves providing your contact information, verifying your identity, and agreeing to the platform's terms and conditions. Once your account is set up, you can start listing your products or services for sale. Add an answer to this item.