Driver Registration and Setup

Driver registers with NOW individually or a third-party delivery platform associated with the platform in the different local areas. Driver provides necessary details such as personal information, vehicle details (if applicable), and bank account or payment details for receiving payment.

Receiving Delivery Requests

The delivery service receives notifications for delivery requests through the platform's app and reviews order details including pickup location, destination, and any special instructions.

Accepting a Delivery

The driver accepts the delivery request through the app, often on a first-come, first-served basis or based on proximity to the pickup location. If required the driver coordinator can reassign as needed.

Pickup Process

The driver travels to the store or warehouse to pick up the order. Then verifies the order items against the provided list to ensure accuracy and completeness. And then securily loads items for transportation.

Transit to Delivery Destination

The driver uses GPS or the app’s navigation system for the best route to the delivery destination. If there are special handling requirements (e.g., for fragile items), these are taken into account during transit.

Delivery to the Customer

The customer is notified via the app when the delivery service is close to the delivery address. The delivery is made to the customer, following any specific delivery instructions (e.g., contactless delivery).

Confirmation and Feedback

The delivery service confirms the delivery in the app, which notifies the marketplace that the order has been completed. Customers may be prompted to rate the delivery service, and this feedback can affect the delivery service's ratings and future opportunities.

Payment for Delivery

If not paid through the platform, the delivery service receives payment for the delivery, through customer payment in cash or with a credit card.

Ready for Next Delivery

After completing a delivery, the delivery service updates their availability for new orders. If required, any regular maintenance of the vehicle and staying updated with platform policies ensure ongoing eligibility for delivery requests.